How do I report a false positive?

If you see a valid message in your spambox, you can report this message to our mail server as valid email.

1. If you want to report a false positive email to the ASSP system, simply forward the email in question as an attachment to assp-notspam@yourdonaun.tld. Replace "yourdomain.tld" with your actual domain name.

 

2. Send your email.

Important Note: In order to use the NOTSPAM feature you must be using our outgoing mail server(s) to send email. If you use your ISP's smtp server, your NOTSPAM submission will not be accepted. When the whitelist is reloaded on our mail server(s), the whitelisted email will bypass every email filter. Please review the help files in the SPAM/ASSP section in cPanel.

Was this answer helpful?

 Print this Article

Also Read

Can I turn ASSP off?

Yes you can. Just log into cPanel and click on the SPAM/ASSP icon in the "Email" section. You can...

ASSP Email Interface (Must Read)

The ASSP Email Interface allows you perform many functions related to the Anti-Spam Proxy by...

Too much SPAM, What can I do?

If you have too much SPAM passing (even if you are forwarding the errors to...

ASSP Deluxe Anti Spam Software

ASSP Deluxe Anti Spam Software We have a sophisticated anti spam software set-up on our...

Does the Spam Scoring filter block messages I want to receive?

The Spam Scoring filter has been designed with great care to prevent this from happening. The...